Returns & Refunds Policy
At Tommo’s Outdoors we understand that buying online can be a difficult process and so we are happy to offer an exchange or refund on products purchased from us if you contact us within 7 days of receipt of the goods. We can be contacted via email or phone but, we encourage you to make a phone call so that the situation can be fully discussed. This excludes all Special Orders. Gift cards are not able to be refunded.
Goods must be returned in ‘as new’ condition, in the original packaging, with all tags still intact.
The product must be accompanied by a note including your order number, the reason you are returning the item and whether you require an exchange or refund.
Items should be returned to:
37 Ruffles Road,
Willow Vale QLD 4209
Please ensure to obtain a proof of posting/cartage when returning goods as we cannot be liable for any items that go missing in transit. We highly recommend that items be returned via an insured and traceable delivery method for your protection.
Please be aware that all return postage charges are at the customer’s expense unless the product is deemed to be faulty or has been wrongly sold.
Refunds will be issued within 72 hours of receipt of the returned goods via a payment method that is mutually agreed upon.
Note –For all returned ‘change of mind’ purchases or incorrect size purchases any original shipping costs are non-refundable. If you receive a refund and you have not paid for return shipping costs this will be deducted from your refund.
If the goods are faulty they will be replaced or repaired (as per the manufacturer’s warranty).Please contact us immediately so that we can take steps to rectify the situation.
Goods Not Fit for Purpose or Not as Described
If the goods show up and they are not as described, or not fit for the intended purpose please contact us immediately so we can arrange return of the goods and refund of your money. The goods are only returnable if they have not been used.
If you have any questions with regards to our returns policy or would like to contact us to organise returning an item you can call us on 0418 315 328 or email us at [email protected]